The Hertz Corporation Regional Maintenance Manager - San Francisco Airport in South San Francisco, California

General Responsibilities

The Regional Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Regional Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs.

  • Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability

  • Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards.

  • Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs

  • Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.

  • Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.

  • Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM

  • Optimize the utilization of Hertz internal repair technicians

  • Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.

  • Manage vended shops deliverables, ensure capacity to deliver expected OOS results.

  • Timely and quality repairs of rental vehicles.

  • Ensure shop counts are at lowest levels, under 1.5% of fleet on peak rental days.

  • Miniminizing all cost related to vehicle repairs, while ensuring the highest quality.

  • Maximize Cash management by ensuring all non-risk vehicles at auctions are signed off with 4 days of last rent and with the lowest reconditioning cost..

  • Maximize Cash Management by ensuring all new vehicles are ready for rent within 2 days of delivery.

  • Maximize Cash Management by ensuring all salvages are identified quickly and sold within 30 days of accident.

  • Constantly champion productivity improvements via employee involvement using HIP and Lean/Six Sigma techniques.

  • Maintain effective PMED Program to foster the retention and development of quality employees.

  • Support and Execute Strategic Plans to improve operating results.

  • Manage effective employee communications though skip level meetings, performance reviews, goal setting, and effective written and verbal communications.

  • Execute fleet plan strategy to maximize utilization.

  • Maintain high level of accountability for Area Maintenance Managers and key staff.

  • Support our sales culture off-airport by partnering with key accounts for vehicle repairs..

  • Actively manage wage and OT expenses and maximize outsourcing opportunities to maximize cost efficiencies and quick repairs.

  • Ensure location compliance with Hertz procedures.

  • Conduct hand control training.

  • Approve all new vendors to ensure they meet all hertz required standards.

Mandatory Requirements

Educational Background:

  • High school diploma and certification from Techninical school or institution.

  • Bachelor’s Degree: Preferred

Professional Experience:

  • Work experience as a mechanic and 3-5 years experience managing a service drive or rent a car shop operations with a track record of proven results in highest quality, lowest cost vehicle repairs.

Knowledge:

  • Mechanical, structural and other technical knowledge of vehicles.

Skills:

  • Interpersonal

  • Verbal and written communication

EEO Statement

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job ID 167439

# Positions 1

Category Management - Operations Management

Division RAC

Position Type Regular Full Time